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FAQ
Frequently Asked Questions (FAQ) – Kyrie's Sweet Treats
Here at Kyrie's Sweet Treats, we want to make your experience as smooth and enjoyable as possible. Below are some of the most common questions we get. If you don't find the answer you're looking for, feel free to reach out to our customer service team!
1. What products does Kyrie’s Sweet Treats offer?
We offer a wide variety of fun, high-quality candy, including gummies, sour treats, novelty candies, and more! From classic favorites like Gummy Worms to exciting options like Sour Belt Candies and Gummy Hearts, our collection has something for everyone.
2. How do I place an order?
Simply browse our online store, add your favorite treats to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information. Once your order is complete, you'll receive a confirmation email.
3. Do you offer free shipping?
We offer free shipping on orders over a certain amount. Check out our website for specific details and promotions. Otherwise, shipping rates are calculated at checkout based on your order size and delivery location.
4. How long does it take to process my order?
Orders are typically processed within 1-2 business days. During peak seasons or holidays, processing may take slightly longer, but we will notify you if there are any delays.
5. Can I change or cancel my order after it’s been placed?
Once an order has been placed and processed, we typically cannot change or cancel it. However, if you realize there’s an issue immediately after placing your order, contact us, and we’ll do our best to assist you.
6. Do you ship internationally?
Currently, we only ship within the United States. We are looking into expanding international shipping in the future, so be sure to check back for updates.
7. How do I track my order?
Once your order has shipped, you'll receive a confirmation email with a tracking number. You can use this number to track your order directly on the shipping carrier’s website.
8. What if my order is damaged or incorrect?
If your order arrives damaged or you receive the wrong items, please contact us within 7 days of receiving your package. We’ll work quickly to resolve the issue by offering a replacement or a refund.
9. Are your products suitable for people with allergies?
While we try to provide detailed ingredient lists for all of our products, please note that some of our candies may contain allergens such as nuts, dairy, gluten, or soy. Always check product labels before purchasing, and if you have any specific concerns, please contact us.
10. How do I know if an item is in stock?
Our website displays the current availability of all products. If an item is out of stock, it will be noted on the product page. You can also sign up for restock alerts, and we’ll notify you when it’s available again.
11. Do you offer gift wrapping or special packaging?
At this time, we do not offer gift wrapping, but we do provide fun, colorful packaging that makes your treats feel extra special! You can also contact us for any special requests or custom packaging needs.
12. Can I return candy I’ve purchased?
Due to the nature of our products, we cannot accept returns on opened or used candy. However, if there is a problem with your order, such as damaged or incorrect items, please reach out to our customer service team right away, and we’ll make it right!
13. How do I contact customer service?
If you have any questions or need assistance, you can contact our customer service team via email at [email address]. We’re happy to help with any inquiries you may have!
If you have any other questions, don’t hesitate to get in touch! Thank you for choosing Kyrie’s Sweet Treats—we’re here to bring sweetness to your day!